GOVLEADERS ACADEMY • LEARNER SUPPORT

How can we help?

Find answers about your account, courses, board or agency enrollment, and certificates. Start with the topic below that matches your question.

Academy preview: Our planned course catalog is available to explore. Checkout and paid enrollment remain unavailable. Course availability, requirements, pricing, and any recognized credit will be stated before enrollment opens.

Account & sign-in

I cannot sign in or forgot my password.

Use the password-reset option on the portal sign-in screen with the email address you used to register. Check your spam folder for the reset message. If your employer arranged access, confirm which email address it supplied before creating another account.

How do I update my details?

After signing in, open Account and review your personal details. To add a profile picture, choose Personal details → Edit Update, then upload a JPG or PNG file up to 2 MB. Use your own name and email so course progress and completion records belong to you. Contact support if you need help correcting the name on an existing completion record.

Courses & progress

Why is a course marked Coming Soon?

GovLeaders Academy is currently in preview and enrollment is not yet open. Courses shown in the catalog are marked Coming Soon. Checkout and live purchasing are unavailable. For questions, contact support@govleadersacademy.com.

I have access, but cannot find my course.

Sign in with the email associated with your enrollment and open My Courses. If an agency purchased your seat, confirm that your coordinator assigned it to you. Send support the course title and your account email if it still does not appear.

How do I resume learning or resolve missing progress?

Open My Courses, select your enrolled course, and return to your last activity. Follow each activity's completion instructions; opening a lesson alone may not complete it. If a completed activity is not recorded, note the lesson title and what happened before contacting support.

Boards & agencies

Am I buying for myself or for my organization?

Can an agency pay for one learner or an entire board?

Does a board subscription include every future course?

Billing & purchase orders

How will invoicing and purchase orders work?

Our organization is tax-exempt. What should we do?

Where can I confirm cancellation, refund, or renewal terms?

Certificates & recognized credit

When will I receive a certificate?

For courses that offer a completion certificate, you must meet the course's published completion requirements. Certificates are associated with the individual learner. The preview course shells do not currently award completion credentials.

Does a completion certificate count toward a license, CEU, or college credit?

A completion certificate does not by itself establish regulatory approval, CEU acceptance, or college credit. Rely only on the recognition expressly stated for that specific course and confirm acceptance with your licensing or credentialing body. We do not currently claim TCEQ, TCOLE, ACE, IACET, DEAC AQC, or IADLEST NCP recognition for these preview courses.

Technical help & accessibility

A video, lesson, or page is not working.

Try a current browser and a stable internet connection, then reload the affected page. Check whether the problem also occurs in a private browser window. Do not disable your organization's security controls; ask your IT team if access appears restricted. Record the course, lesson, browser, device, and exact error.

I need an accessible format or another accommodation.

If you need assistance accessing the site or would like to request an accessible format or another accommodation, contact support@govleadersacademy.com. Please describe the barrier or format you need so we can respond appropriately.

Still need assistance?

Learner and technical support: support@govleadersacademy.com
Invoices and purchasing: billing@govleadersacademy.com

Include your name, account email, course or page title, and a short description of the issue. A screenshot can help; remove personal information that is not needed. Never send passwords, verification codes, payment details, or identity documents.

Visit the main GovLeaders Academy website · Explore the course catalog